Refund policy

Returns & Refunds

Last updated: October 6, 2026

Our photographic prints and framed artwork are produced specifically for each order. Because of that, our return policy is different from a traditional retail store.

Made-to-Order Artwork

Crackers & Cucumbers prints and framed artwork are made to order. Once your order is submitted, production may begin quickly.

Because each piece is produced specifically for the purchaser, made-to-order artwork is generally considered final sale.

We do not normally accept returns or issue refunds because of:

a change of mind;
ordering the wrong size;
choosing the wrong finish or framing option;
deciding the artwork does not work in a particular room or space;
minor differences between screen appearance and the physical print;
or an incorrect shipping address entered by the customer.

Please review your photograph, size, finish, frame, quantity, and shipping information carefully before completing your order.

Damaged, Defective or Incorrect Orders

If your artwork arrives damaged, defective, materially incorrect, or different from what you ordered, contact us as soon as possible.

We ask that claims be reported within 7 calendar days of delivery whenever reasonably possible so we can properly document the issue and work with our production or shipping partners.

Email: crackersandcucumbers@gmail.com

Please include:

your order number;
a brief description of the problem;
clear photographs of the artwork;
photographs of the shipping box and packaging when damage is involved;
and a photograph of the shipping label when applicable.

Please keep the artwork and all packaging until we have reviewed the claim. Do not discard damaged materials unless we tell you it is okay to do so.

How We Resolve Covered Problems

If your order qualifies for coverage because of manufacturing damage, shipping damage, a defect, or an incorrect item, we will work to make it right.

Depending on the circumstances, the resolution may include:

a replacement;
a reprint;
replacement framing or components;
store credit;
or a refund.

The appropriate remedy will depend on the nature of the problem, product availability, and the specific circumstances of the order.

What Is Not Considered a Defect

The following are not generally considered manufacturing defects:

normal differences between a digital screen and a physical print;
slight variations in color, brightness, contrast, tone, texture, or finish;
minor cropping differences caused by different print sizes or aspect ratios;
dissatisfaction with a size, frame, or finish that was correctly ordered;
damage that occurs after delivery;
damage caused by improper handling, hanging, storage, cleaning, moisture, heat, or direct sunlight;
normal wear or aging;
or other issues unrelated to manufacturing, fulfillment, or shipping.

Order Changes

If you realize there is a mistake in your order, contact us immediately.

If production has not yet begun, we may be able to change the size, finish, frame, address, or other order details.

Because orders can move into production quickly, we cannot guarantee that changes can be made after checkout.

Cancellations

If you need to cancel an order, contact us immediately at:

crackersandcucumbers@gmail.com

If production has not begun, cancellation may be possible.

Once printing, framing, or other production has started, cancellation may no longer be available.

Once an order has shipped, it cannot be canceled.

Unauthorized Returns

Please do not mail artwork back to Crackers & Cucumbers, our production partner, or any return address shown on a shipping label without contacting us first.

Unauthorized returns may not be accepted or refunded.

If a physical return is required, we will provide instructions and the appropriate return destination.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

After we initiate a refund, your bank, credit-card company, or payment provider may require additional time before the credit appears.

Shipping charges may not be refundable unless the refund results from a covered manufacturing, fulfillment, or shipping problem.

Lost Shipments

If tracking stops updating for an unusual amount of time, or your shipment appears to be lost in transit, contact us.

We will review the shipment information and work with the carrier and fulfillment provider to determine the appropriate next step.

Orders Marked Delivered

If carrier tracking shows your order as delivered but you cannot locate it, first check around the delivery location, with other members of the household, neighbors, building management, and any secure location where the carrier may have left the package.

If the package still cannot be found, contact us and we will help determine what options may be available.

A carrier scan showing successful delivery does not automatically mean that Crackers & Cucumbers is responsible for theft, misplacement, or loss occurring after confirmed delivery.