Shipping policy

Shipping Policy

Last updated: October 6, 2026

Crackers & Cucumbers photographic prints and framed artwork are produced to order and shipped through professional production and fulfillment partners. This policy explains how production, shipping, tracking, and delivery are handled.

Made-to-Order Production

Our artwork is not pulled from pre-produced inventory. Each print or framed piece is produced specifically after your order is placed.

Production time varies depending on the product, size, print medium, framing selection, quality-control requirements, and current order volume.

Production must be completed before an order is handed to the shipping carrier.

Processing & Delivery Estimates

Any production, shipping, or delivery date shown during checkout is an estimate, not a guaranteed delivery date.

Delivery times may vary because of:

production and framing requirements;
quality-control reviews;
carrier processing and transit times;
weather;
holidays;
high order volume;
remote delivery locations;
and circumstances outside our direct control.

We recommend allowing additional time for gifts, holidays, special events, or other date-sensitive purchases.

Shipping Charges

Shipping charges, when applicable, are calculated and displayed during checkout.

Shipping cost may vary depending on the size, weight, framing, packaging requirements, destination, and carrier service associated with the order.

Larger framed artwork may cost more to ship because of its size, protective packaging, and dimensional shipping requirements.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error after placing an order, contact us immediately at:

crackersandcucumbers@gmail.com

If the order has not progressed too far, we may be able to correct the address. Once an order has shipped, changes or rerouting may not be possible.

Additional production, replacement, or shipping costs caused by an incorrect address supplied by the customer may be the customer's responsibility.

Tracking Information

When tracking information is available, it will generally be provided after the order has completed production and been transferred to the carrier.

Tracking activity may not appear immediately after a label is created. Carriers sometimes require additional time before the first tracking scan appears.

Multiple Items in One Order

Orders containing multiple items may occasionally ship separately.

Differences in product type, size, framing, production timing, packaging requirements, or fulfillment location may result in more than one shipment.

If an order is split into multiple shipments, separate tracking information may be provided for each package.

Delayed Shipments

Carrier delays can occasionally occur after an order leaves production.

If your tracking information has not updated for an unusual amount of time, contact us and we will review the shipment with the carrier and fulfillment provider.

We cannot guarantee carrier transit times, but we will help investigate a shipment that appears significantly delayed.

Lost Shipments

If a package appears to have been lost in transit, contact us at:

crackersandcucumbers@gmail.com

Include your order number and tracking information whenever possible.

We will work with the carrier and fulfillment provider to determine whether the shipment qualifies for replacement, reprint, refund, or another appropriate resolution.

Orders Marked Delivered

If tracking shows your package as delivered but you cannot locate it, first check:

around the delivery location;
with other members of your household;
with neighbors;
with apartment or building management;
and any secure location where the carrier may have left the package.

If the package still cannot be located, contact us.

A carrier scan showing successful delivery does not automatically establish responsibility on the part of Crackers & Cucumbers for theft, misplacement, or loss that occurs after confirmed delivery.

Damaged Shipments

If your package arrives visibly damaged, photograph the shipping box before opening it whenever possible.

If the artwork itself is damaged, contact us promptly and preferably within 7 calendar days of delivery.

Please photograph:

the damaged artwork;
the shipping box;
the internal packing materials;
and the shipping label.

Keep the artwork and packaging until we have reviewed the claim.

Damaged-order claims are handled under our Returns & Refunds Policy.

Refused or Undeliverable Packages

If a shipment is refused, returned because of an incorrect address, or otherwise considered undeliverable for reasons outside our control, additional shipping or production costs may apply.

International Shipping

International shipping availability may vary by product and destination.

If international shipping is available, customers may be responsible for customs duties, import taxes, brokerage fees, VAT, or other charges assessed by the destination country.

These charges are separate from the amount paid to Crackers & Cucumbers unless specifically stated otherwise at checkout.